Shipping & Delivery Information

Updated: February 10 2021. Due to COVID-19, shipping may be delayed for 7-10 days due to our protocalls and guidelines.

I JUST PLACED AN ORDER, HOW LONG IS SHIPPING?

Free shipping is provided for all orders for a limited time!

Please allow 0 - 2 business days of processing and production time for your order to ship out.


United States: 3 - 7 Business Days 

United Kingdom: 4 - 6 Business Days

  • THE PROCESS

WHY IS IT TAKING LONGER THAN EXPECTED?

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company. Shipments are currently being slowed down due to the COVID-19. We apologize for the inconvenience. Delivery times on some orders may be delayed by 7 to 10 days

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

When you receive your tracking number, if you need help tracking your order you can go to the track order tab. 

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@catcrate.co - If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact support@catcrate.co with:
    - Your order number.
    - A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)